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Delivery
You can choose 2 options of shipment:
- Standard: Means, you will receive your order latest 5 business days (depending on distance to our Warehouse in Ontario, California, USA) after you placed your order online, if your order will be placed before 10:30 AM. Signature required at delivery unless you wish to waive the signature (in this case please call us at 1-770-290-7724 (Service time: Monday-Friday., 9am-5pm (PST) or E-Mail us at order@porsche-design.us). If signature at delivery is waived, you will take the risk for any lost or stolen packages.
- Express: Means you will receive your order within 2 business days after you placed your order online. Online cut-off times for same day order processing is 10:30 AM (PST). Signature is required at delivery unless you wish to waive the signature (in this case please call us at 1-770-290-7724 Monday-Friday, 9am-5pm (PST) or E-Mail us at order@porsche-design.us). If signature at delivery is waived, you will take the risk for any lost or stolen packages.
Can I return an item I ordered?
Yes. We guarantee your satisfaction with all merchandise purchased at the official Porsche Design Online Shop. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Design Logistics Services. Porsche Design items purchased from any other retailer must be returned to that retailer.
Porsche Design will accept merchandise in its original condition when accompanied by the original receipt. We will not accept merchandise that has been worn, used or altered. The purchased item may be returned within 30 days from the date of delivery. Please follow the directions below when returning merchandise purchased from the Porsche Design Online Shop:
- Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
- Repackage the item(s) with the original packaging.
- Use the return address label and tape it to the outside of the box.
- We recommend that you insure all return items and ship via UPS or FedEx to the address indicated on the return label.
Where do I send returns?
Please send returns in their original packaging to:
Porsche Design of America, Inc.
c/o Porsche Design Logistics Services
3095 E. Cedar Street, Suite 200
Ontario, CA 91761, USA
Please include your order number on the return label on the outside of the box. This will help us expedite processing your return.
Can I return merchandise without the original receipt?
If you do not have a receipt, you may call us at 1-770-290-7724 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or E-mail us at order@porsche-design.us.
We will be happy to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return. We do not accept returns for Porsche Design items purchased from other retailers. These items must be returned to the retailer where they were purchased.
How do I return defective or damaged merchandise?
If you should receive a damaged or defective item, please let us know! We are available to assist you Monday-Friday from 9:00 a.m. to 5:00 p.m. PST at 1-770-290-7724. We will gladly facilitate the return of your product and send you a replacement.
What if my order was shipped incomplete or I received the wrong item?
If you should receive an order that is incomplete, or if the wrong item was shipped, please let us know! We are available to assist you Monday through Friday from 9:00 a.m. to 5:00 p.m. PST at 1-770-290-7724. We will gladly correct the error and send you the missing item(s) or the product originally ordered.
How do I return or exchange a gift?
Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Please call us at 1-770-290-7724, Monday-Friday, 9am-5pm (PST) or E-mail us at order@porsche-design.us. We will locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited. Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.
When will I receive a credit for my return?
Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges. We will process the return and credit your account within 5-7 business days of receipt of your returned item. Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.
Cookie Policy
This privacy policy (“Privacy Policy”) describes the information that Porsche Design of America, Inc. (“Porsche”) collects about you, how we use and share your information, and your choices.
Scope
This Privacy Policy applies to information collected about you by or on behalf of Porsche as set forth in the below “Information We Collect” section, including through the websites and online services or programs where this Privacy Policy is posted or linked (our “Online Services”), including but not limited to the website located at www.porsche-design.ca (the “Site”). Unless otherwise indicated, all references to “Porsche,” “we” or “our” in this Privacy Policy means Porsche Design of America, Inc. This Privacy Policy does not apply to any of our affiliates or other Porsche companies.
Links, Third-Party Websites, and Social Media Platforms
Our Online Services may contain links to the websites of other Porsche companies or other third parties, as well as to social media platforms such as Facebook or Twitter (“Linked Sites”). Porsche is not responsible and has no liability for the privacy policies or practices of Linked Sites. We recommend that you review the privacy policies of each Linked Site you visit.
Outside the U.S.
Our Online Services are for users located exclusively in the United States of America or Canada. If you are located outside the United States or Canada, please return to www.porsche-design.ca and use the drop down box to find the website for users in your location, but please do not use our Online Services, as the information practices and the terms of this Privacy Policy may or may not comply with foreign law. By using our Online Services, you consent to the use and disclosure of your information in accordance with this Privacy Policy and subject to the applicable state and federal laws of the United States.
Information We Collect
As used in this Privacy Policy, “Personal Information” means information that can be used to identify a specific individual, such as name, e-mail address, phone number, driver’s license number, or credit card number. “Information” is collectively used herein to refer to both Personal Information and other information that does not identify a specific individual.
Porsche and its third party service providers collect Information about you from a variety of sources, including Personal Information you provide directly to us, Information we collect about you when access and use our Online Services. For example, when you complete a purchase of a product on the Site, we collect Personal Information such as your name, address, phone number, email address and credit card information. These are used to confirm, fulfill, bill and ship your order, as well as to respond to any later inquiries about the order. Similarly, if you make an information request on the Site, we may ask you to provide Personal Information in order to allow us to respond to your requests. Finally, we collect non-personal information such as your Internet browser type, operating system, and the IP address of the website from which you are linked to the Site. We use this information to help us tailor the Site in a manner to better match your computer settings, interests and preferences.
We may combine any of the Information collected about you for the purposes described in this Privacy Policy.
Information Collected Automatically
Cookies: Cookies are small text files stored by your browser that allow us to learn more information about your visit or use of our Online Services. We may use cookies to remember your Personal Information, including your registration information, and to track your usage of our Online Services over time. Most browsers automatically accept cookies. You have the choice to set your browser to accept or reject cookies. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. You can also learn more about cookies at the following websites:
- For Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
- For Mozilla Firefox: https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings
- For Safari: https://support.apple.com/kb/HT1677 and/or
- http://www.allaboutcookies.org.
Analytics Information: We may use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for our Online Services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our Online Services. We collect and use this analytics information in aggregate form.
Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our Online Services. When you use our Online Services, servers may automatically record certain log file information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Linked Sites, domain names, landing pages, pages viewed, and other such information.
Clear Gifs/Web Beacons: When you use our Online Services, we may employ clear gifs (also known as web beacons) which are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our Online Services.
Location Data: When you access our Online Services via a mobile device, we may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates. Location data may convey to us information about how you browse and use our Online Services. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your mobile device, though some features of our Online Services may not function properly if use or availability of location data is impaired or disabled.
Information We Receive From Third Parties
We may receive Information about you from third parties. For example, if you access our Online Services through a third-party connection or log-in (e.g., through Facebook), such third party may pass certain information about your use of its service to us. We may also receive Information you have provided to our affiliates. We may also obtain other Information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.
How We You Use Your Information
We use your Information, including Personal Information, for a variety of business purposes, including:
- providing our products and services to you
- communicating with you regarding Porsche, and its products, services, and Events
- customizing your Porsche experience
- creating and managing your online login registration
- responding to your inquiries, comments, or postings
- administering our Events
- improving and customizing our Online Services
- internal operations such as enhancing our products and services, marketing efforts, and to conduct research and analysis
- developing new products and services
- processing payments
- investigating or settling inquires or disputes
- marketing purposes
- enforcing our Terms and Conditions Use; and/or
- protecting the security and integrity of our business and our Online Services.
Your Choices In How We Use Your Information
While Porsche may contact you with offers and information concerning Porsche or its products, services or Events, you always have the choice not to receive such items. At the time of purchasing a product from the Site, you will be given a choice whether to receive promotional e-mails from Porsche. Each promotional e-mail you receive from us will provide you a specific opt-out mechanism to allow you to unsubscribe from receipt of these promotional e-mails. You may contact us as described in the below Contact Us section to communicate your marketing preferences and request to be removed from marketing lists.
Even if you choose not to receive promotional e-mails or mailings from Porsche, we may continue to use your Personal Information in order to contact you in connection with product recalls or other transactional purposes.
How We Share Your Information
Porsche does not sell or rent your Personal Information to third parties for their marketing purposes.
We share and disclose your Information as follows:
- with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of our Online Services, payment processing, communications, and marketing research and analysis
- with members of our affiliated group of companies for promotional or other purposes
- to manage and administer Events
- to comply with law, a court order, or other legal process, or in connection with a legal investigation
- as may be necessary to protect the rights and interests of Porsche, its affiliates, and our and their respective employees, customers, visitors, users, or any other person or entity
- to enforce any applicable terms and conditions and other agreements
- in the event of a corporate transaction, such as a merger, reorganization, or acquisition, in which event your Personal Information may be transferred to the acquiring company
- in aggregated or other non-personally identifiable form
- in accordance with your consent.
If you wish to opt out of any of the data sharing practices described in this section, please contact us as described in the below Contact Us section.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on certain of our Online Services. Google Analytics uses cookies to collect information such as how often you visit our Online Services, what pages you visit within our Online Services, and what other sites you visited prior to coming to our Online Services. We use the information provided by Google Analytics to improve our Online Services. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Online Services. By using our Online Services, you consent to the processing of data about you by Google as specified herein. To provide users more choice on how their data is collected by Google Analytics, Google developed the Opt-out Browser Add-on: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no information is being sent to Google Analytics.
California’s Do Not Track Notice
At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, our Online Services are unable to respond to Do Not Track Signals.
Porsche does not allow third parties to collect Personal Information when you use our Online Services for their promotional purposes. We do use third party web analytics services, such as Google Analytics, to help us obtain and analyze information about your browsing and usage habits.
How We Protect Your Information
We implement reasonable technical, administrative, and physical safeguards to keep your Personal Information secure. For example, when you submit sensitive Personal Information, such as credit card information, through our Online Services, we utilize secure sockets layer (SSL) encryption technology. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no data transmission is guaranteed as 100% secure.
E-mail Security
"Phishing" is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
Children’s Privacy
Our Online Services are not intended for use by children under 16. We do not knowingly collect Personal Information from children under the age of 16 without parental or guardian consent. Please contact us via the Contact Information provided below if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it.
Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices, you may contact us by sending an e-mail to privacy@porsche.com, or by mail to Porsche Design of America, Inc., 600 Anton Blvd., Suite 1280, Costa Mesa, California 92626, Attn: Privacy Officer.
Your Acceptance of Our Privacy Policy
By using our Online Services, you signify your acceptance of this Privacy Policy, and you agree to adhere to the terms and conditions posted on our Site. If you do not agree with the terms of this Privacy Policy, please do not access or use our Online Services or submit any Personal Information to us.
Changes To This Privacy Policy
Porsche reserves the right to modify this Privacy Policy at any time, so you should review it frequently for changes. If we make changes to this Privacy Policy, we will post such changes on the Site. Your continued use of our Online Services and/or provision of your Personal Information after such posting constitute your acceptance of such changes. If we make a change to this Privacy Policy that, in our sole discretion, materially affects the use or disclosure of your Personal Information, a notice will be posted on the Site with a link to the updated Privacy Policy. Please contact us as described in the Contact Us section if you would like information regarding any changes.
To request a summary of the changes made to the last version dated July 3, 2018, please contact us as described above.
Effective Date: July 3, 2018 Copyright © 2018 Porsche Design of America, Inc.