Dear Porsche Design Customer,

Porsche Design Online Shop

The Porsche Design Online Shop is continuing to fulfill online orders. Please enjoy free US ground shipping and free returns on all US orders. As new developments continue to arise, please check our homepage for the latest updates. We will keep all online shop customers up to date on the status of their orders if disruptions occur. For assistance, please email us at porschedesignonline@tpservices.com. Due to high order volume longer than normal response time to your request is possible.

We are extending the return period for your online purchases. For orders placed between December 1 and December 31, 2021, you have an extended right of return until January 31, 2022. For orders placed after December 31, 2021, our regular 30-day right of return applies again.

You can return the items to us free of charge with the peel off return label on the packing slip in your order. If you have misplaced your return label and are in need for a new one, please contact our Customer Service at porschedesignonline@tpservices.com with your order number and contact information. We will send you a new return label per e-mail as soon as possible so that you can return your unwanted items to us.

Online Order Delivery
Due to increased shipping volumes and carrier delays, you may see a slight delay regarding the shipment of your order. We are working to process your order as quickly as possible. We will email you a tracking number as soon as it is available. The tracking number will update as soon as the shipment begins to move.

Important Information about our Retail Stores
We are happy to share with you that our Porsche Design stores in the USA are open and that all the statutory public health and hygiene measures are in place. We are looking forward to welcoming you in person in store!

As a result of the recent developments around the coronavirus (COVID-19) and our ongoing concern for the health and safety of our customers and employees, we would like to update you on some temporary changes in regards to our Porsche Design retail stores and online shop. Please understand that due to the statutory requirements only a limited number of people are permitted in store at the same time. Depending on the case numbers in the area and the local guidelines, shopping opportunities may differ from region to region. All information on the re-opened Porsche Design stores is available in our store finder. Please follow this link https://www.porsche-design.com/us/en/storelocator/

Please note that the opening hours of our stores may change again at short notice depending on the prevailing situation. We recommend that you familiarize yourself with the applicable coronavirus protection regulations in your region before your visit.

We thank you for your loyalty and appreciate your patience and understanding during this unprecedented time.

Please stay safe!

Your Porsche Design Team